Shipping policy
Shipping Policy
Stelloway is a digital e-book store. Every product we sell is a downloadable file delivered by email. We do not sell, print, or ship physical books, so no parcel will ever be sent to you. This page explains how digital delivery works and what to do if your file doesn't arrive.
How delivery works
Your order is processed as soon as payment is confirmed. A download link is sent to the email address you entered at checkout, and the file may also be available from your order confirmation page. Delivery is usually immediate and in most cases takes no more than a few minutes.
Because delivery is by email, please make sure the address on your order is correct and working. If you notice a typo after ordering, contact us straight away and we'll update it and resend your link.
Didn't get your download?
- Check your spam or junk folder. Delivery emails are sometimes filtered there.
- Search your inbox for "Stelloway" or your order number.
- Check that the email address on your order confirmation is the one you're looking in.
If you still can't find it, email support@stelloway.com with your order number and we'll resend the link or give you another way to access the file. We reply within one business day.
Expired download links
Download links may expire after a set period. If yours has expired, contact us within 30 days of purchase and we'll reissue it.
Where we deliver
Because delivery is electronic, we can deliver to customers anywhere in the world. There are no shipping charges, customs fees, or import duties on any order.