Terms of service
Terms and Conditions
Important notice: All products sold on this website are digital e-books supplied by electronic download. Stelloway does not supply physical goods. No item will be shipped or posted to you under any order. Some products include a subscription that is billed every two weeks until cancelled. See Section 4.
These Terms and Conditions ("Terms") govern your use of the Stelloway website and the purchase of any products from us. By accessing our website, placing an order, or completing a purchase, you ("you" or "Customer") agree to be bound by these Terms, our Privacy Policy, and any other policies referenced here.
Please read these Terms carefully before purchasing.
1. What We Sell
Stelloway is a digital e-book store. All products offered for sale on this website are digital e-books, delivered electronically as downloadable files (typically PDF or a similar format) to the email address on your order. Stelloway does not sell, print, or ship physical books, and no physical goods are supplied under any order.
Product images show the book's cover artwork and, in some cases, a rendering of a printed book for illustration only. They do not indicate that a physical copy is included. References to a "book," "edition," or "copy" on this website refer to the digital file.
The digital format of each product is stated in its title and description on the product page and is shown again in your cart and at checkout before payment.
2. Your Confirmation at Checkout
Before completing a purchase, you are asked to confirm that you understand you are purchasing a digital e-book. By completing checkout you confirm that:
- You have read the product title, description, and stated format.
- You understand that you are purchasing a downloadable file and that no physical book will be shipped or posted to you.
- You have provided a correct, working email address for delivery.
- Where the product includes a subscription, you understand that your payment method will be charged every two weeks until you cancel, as described in Section 4.
- You have read and accept these Terms.
We keep a record of this confirmation, together with order and delivery details, for every purchase.
3. Delivery
All orders are delivered electronically. Your order is processed as soon as payment is confirmed. A download link is sent to the email address on your order, and the file may also be available from your order confirmation page. Delivery is usually immediate and in most cases within a few minutes.
As no physical goods are supplied, no tracking number, dispatch notice, or delivery address applies to your order. Any reference to "shipping" or "delivery" on an order confirmation or receipt is a system label generated by our checkout platform and does not indicate that a physical item has been sent.
If your download link does not arrive, please check your spam or junk folder first, then contact us. We will resend the link or provide an alternative way to access your file. Download links may expire after a set period; if yours has expired, contact us within 30 days of purchase and we will reissue it.
4. Subscriptions and Recurring Billing
Some products on this website include, or are sold as, a subscription. Where a product includes a subscription, this is stated on the product page, in your cart, and at checkout before payment, together with the recurring price and billing frequency.
By purchasing a product that includes a subscription, you authorise us to charge your chosen payment method the recurring subscription fee every two (2) weeks, starting 14 days after your initial purchase, until you cancel. The amount of each recurring charge is the amount shown at checkout for that product.
Your subscription gives you ebooks in pdf format.
You may cancel your subscription at any time by emailing support@stelloway.com with your order number. Cancellation takes effect at the end of the current billing period, and you will not be charged again after that. To avoid the next charge, please cancel at least 24 hours before your next billing date. Charges already processed are not refundable except as set out in Section 5 or as required by the Australian Consumer Law.
If we change the price of a subscription, we will notify you by email at least 14 days before the new price applies, and you may cancel before it takes effect. If a recurring payment fails, we may retry the charge and may suspend or cancel your subscription if payment cannot be collected.
5. Refunds, Replacements and Returns
Because an e-book is delivered instantly and cannot be returned once downloaded, we do not offer refunds, exchanges or cancellations for change of mind. This includes deciding you no longer want the book, not enjoying the content, purchasing by mistake, expecting a physical copy, or finding it elsewhere at a different price. This does not affect your right to cancel a subscription at any time under Section 4.
We will replace, resend, or refund a digital e-book if:
- The file is corrupted, incomplete, or will not open in a standard reader, and we are unable to supply a working copy.
- The product supplied is materially different from the product described on the product page.
- Your download was never delivered and we are unable to resend it.
To request help, contact us at the email address below within 30 days of purchase with your order number and a description of the problem. We will respond within one business day and work with you to resolve it.
Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits or excludes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. The refund limitations in this section apply only to the extent permitted by law.
Payment disputes. Please contact us before raising a dispute or chargeback with your bank or card provider. Almost all problems can be resolved directly and quickly. We retain records of product descriptions, checkout confirmations, and delivery logs, and will provide these in response to any dispute.
6. Licence and Intellectual Property
Purchase of an e-book grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to download and read the file for your own personal, non-commercial use.
You may not:
- Copy, reproduce, distribute, share, resell, upload, lend, or publicly display the e-book or any part of it.
- Modify the file, create derivative works from it, or remove any copyright notice, watermark, or identifying information.
- Use the content for any commercial purpose.
All intellectual property rights in the e-books remain with Stelloway or the respective rights holders. Unauthorised use may result in termination of your access and legal action.
7. Accuracy of Information
We take care to describe each product accurately, including its digital format, length, and contents. If you are unsure about any aspect of a product before purchasing, contact us and we will clarify. We reserve the right to correct errors on the website, and to refuse or cancel any order that appears fraudulent, abusive, or in breach of these Terms. If we cancel an order for a reason other than your breach, we will refund any amount paid.
8. Limitation of Liability
To the fullest extent permitted by law, Stelloway and its owners, officers, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive loss arising out of or related to your purchase or use of any product, including loss of data, profits, or goodwill.
To the extent permitted by law, our total liability for any claim relating to a purchase is limited to, at our option, resupplying the product or refunding the amount you paid for it.
Nothing in this section limits liability that cannot be limited under the Australian Consumer Law or other applicable law.
9. Indemnification
You agree to indemnify and hold harmless Stelloway and its affiliates from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of any product, or your infringement of any law or third-party right.
10. Prohibited Uses
You must not use our website or products for any unlawful purpose, including fraud, unauthorised access, harassment, circumvention of licence restrictions, or distribution of malicious content. We may terminate your access and take legal action for any breach.
11. Changes to These Terms
We may update these Terms from time to time by posting the revised version on our website. The version in force at the time you place an order is the version that applies to that order. For active subscriptions, we will notify you by email of any material change to these Terms before it applies to future billing periods.
12. Governing Law and Severability
These Terms are governed by the laws of New South Wales, Australia. Subject to any rights you have under the Australian Consumer Law, any dispute will be resolved in the courts of New South Wales.
If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. These Terms, together with our Privacy Policy, form the entire agreement between you and us regarding your purchase.
13. Contact
For questions about these Terms or help with an order:
Email: support@stelloway.com